Introduction
Welcome to Asal General Trading Co.’s Operational Manual. This document outlines the company’s operational policies, procedures, and guidelines for delivering high-quality services to our clients. It is designed to ensure consistency, safety, and efficiency in our operations across all business sectors, including logistics, manpower supply, project management, and more. Our operational strategies are in line with U.S. industry standards, ensuring regulatory compliance, best practices, and continuous improvement in all areas of service delivery.
1. Company Overview
Asal General Trading Co. offers a diverse range of services, including general trading, HR solutions, visa sponsorship, facilities management, housing, transportation, project management, and more. Our operations span various markets, including government entities, defense contractors, oil & gas, and local businesses.
2. Mission & Vision
- Mission: To provide innovative, reliable, and time-efficient solutions to our clients while upholding the highest standards of service quality and regulatory compliance.
- Vision: To be the leading provider of comprehensive services that empower our clients’ success, delivering superior value in every project we undertake.
3. Operations Structure
Our operations are organized into key service areas, with dedicated teams ensuring each area is managed efficiently and effectively:
- General Trading and Supplies Handling
- Human Resources Solutions
- Visa Sponsorship Services
- Facilities Management Services
- Housing Solutions
- Vehicle & Equipment Leasing
- Transportation Services
- Project Management Services
- Oil & Gas Services
- Real Estate & Property Management
- Finance & Investment
- Manpower Services
Each service area is managed by a qualified team responsible for meeting client expectations, maintaining high standards, and ensuring compliance with local and international regulations.
. Standard Operating Procedures (SOPs)
To ensure smooth operations, the following standard operating procedures (SOPs) are followed for each service:
General Trading and Supplies Handling
Sourcing and Procurement: All products must be sourced from reputable suppliers to ensure quality. The procurement team is responsible for negotiating pricing and ensuring timely delivery.
Inventory Management: Use an integrated inventory management system to track stock levels and predict reordering requirements.
Delivery: Timely and efficient delivery to clients is critical. Transportation teams should follow a structured delivery schedule to avoid delays.
Human Resources Solutions
Recruitment: Our recruitment team uses a multi-step process for candidate screening, including interviews, reference checks, and skills testing.
Employee Management: All employees are onboarded using a standardized process, including orientation, training, and documentation to ensure compliance with employment laws.
Training and Development: Continuous training programs are available for employees to ensure skills are up to date and align with client requirements.
Visa Sponsorship Services
Visa Application Process: Ensure all necessary documentation is gathered, including labor file openings, police background checks, and medical exams, before initiating visa applications.
Compliance with Local Regulations: All visa processes must comply with the legal requirements of the host country.
Timely Submission: Ensure all applications are processed within regulatory timelines to prevent delays in worker deployment.
Facilities Management Services
Preventive Maintenance: Scheduled inspections and maintenance tasks must be carried out regularly to prevent system failures.
Emergency Services: A 24/7 emergency response team should be ready to address urgent issues such as power failures, plumbing problems, or HVAC breakdowns.
Safety and Compliance: Follow OSHA guidelines and local environmental laws to ensure safe and compliant operations in all facilities.
Project Management Services
Planning and Execution: Ensure each project has a clear timeline, budget, and scope. Project managers must regularly monitor progress and make adjustments as needed.
Risk Management: Identify potential risks early and create mitigation plans.
Client Communication: Keep clients informed on project status through regular updates and meetings.
5. Health, Safety, Environment & Quality (HSEQ) Standards
We are committed to maintaining the highest health, safety, environmental, and quality standards across all our operations. This includes:
Regular training on HSEQ protocols for all employees.
Compliance with local and international safety standards, including OSHA (Occupational Safety and Health Administration) and EPA (Environmental Protection Agency) regulations.
Continuous monitoring of environmental impact and implementation of measures to minimize our carbon footprint.
Adherence to ISO 9001 quality management standards to maintain excellence in service delivery.
6. Maintenance and Equipment Management
We prioritize the proper maintenance and management of equipment, vehicles, and facilities:
Routine Inspections: Scheduled inspections and preventive maintenance for all equipment and machinery to ensure peak performance.
Emergency Repairs: Quick response to equipment failures to minimize downtime.
Fleet Management: Regular checks, servicing, and insurance coverage for the vehicle fleet.
7. Customer Service and Communication
Client Communication: Keep open lines of communication with clients, ensuring their needs are met promptly and professionally.
Feedback Mechanism: Collect and review client feedback regularly to identify areas for improvement and enhance customer satisfaction.
Service Quality: All services must meet our high-quality standards, and any deviations should be addressed immediately.
8. Compliance and Risk Management
Legal Compliance: Ensure that all operations comply with local and international laws and regulations.
Insurance: All projects, assets, and personnel should be covered by appropriate insurance policies.
Risk Mitigation: Identify potential risks and take preventive measures to ensure the smooth operation of services and safeguard company assets.
9. Continuous Improvement
At Asal General Trading Co., we are dedicated to continuous improvement. We regularly evaluate our processes, incorporate feedback, and update our procedures to ensure we stay at the forefront of industry standards.
10. Conclusion
This Operational Manual is a living document and will be updated regularly to reflect new practices, regulations, and client needs. Our commitment to quality, safety, and client satisfaction ensures that Asal General Trading Co. remains a trusted partner for all your business needs.
4-Vendor and Supplier Management Policy
Purpose
This policy aims to define the company’s approach to selecting and managing vendors and suppliers, ensuring that relationships are productive, ethical, and compliant.
Key Elements
Supplier Selection: Vendors and suppliers will be evaluated based on criteria including quality, price, reliability, and ethical practices.
Performance Reviews: Suppliers will be regularly assessed on their performance, including the quality of goods/services, timeliness, and compliance with contract terms.
Contractual Obligations: Clear contracts will be drawn up for every supplier relationship, ensuring mutual understanding of roles, responsibilities, and expectations.
Sustainability: Preference will be given to suppliers with sustainable practices and environmental responsibility.
5-Quality Assurance Policy
Purpose
The goal of this policy is to maintain the highest quality standards across all operations, ensuring that services meet or exceed client expectations.
Key Elements
Continuous Monitoring: Performance standards will be regularly monitored, and services will be assessed to ensure they align with quality standards.
Client Feedback: Client satisfaction surveys will be conducted, and feedback will be used to improve processes and services.
Employee Involvement: All employees will be involved in quality improvement processes and encouraged to contribute ideas for enhancing service delivery.
Compliance with Standards: The company will ensure compliance with applicable local and international quality standards (e.g., ISO 9001).
6-Anti-Bribery and Corruption Policy
Purpose
This policy ensures that Asal General Trading Co. operates ethically and legally by prohibiting bribery, corruption, and unethical business practices.
Key Elements
Zero Tolerance for Bribery: Employees, contractors, and third-party suppliers must not offer or accept bribes in any form, whether directly or indirectly.
Gifts and Hospitality: The company establishes clear guidelines on giving and receiving gifts, entertainment, and hospitality to avoid conflicts of interest.
Whistleblower Protection: Employees are encouraged to report any unethical practices or violations of this policy, with assurance that retaliation will not occur.
Third-Party Monitoring: The company will conduct due diligence on third-party suppliers and partners to ensure they are compliant with anti-bribery and corruption regulations.
7-Data Protection & Privacy Policy
Purpose
To ensure that personal data is handled and protected in accordance with applicable data protection laws (e.g., GDPR, CCPA, etc.), providing transparency and accountability.
Key Elements
Data Collection: Personal data will only be collected for legitimate purposes and with the consent of the individuals involved.
Data Access: Only authorized personnel will have access to personal data, and access will be based on the principle of least privilege.
Data Storage: Personal data will be securely stored, both physically and electronically, with appropriate encryption and protection measures.
Data Retention and Disposal: Personal data will be retained only for as long as necessary and securely disposed of once it is no longer required.
Employee Training: Employees will be trained regularly on the importance of data privacy and security.
8-Employee Code of Conduct Policy
Purpose
This policy sets the standards of behavior expected from all employees of Asal General Trading Co. It aims to foster a productive, respectful, and ethical work environment.
Key Elements
Professionalism: Employees must act with professionalism at all times, whether dealing with clients, partners, or colleagues.
Integrity and Honesty: Employees are expected to conduct themselves with honesty and integrity in all business activities, ensuring compliance with laws and regulations.
Confidentiality: Employees must maintain the confidentiality of proprietary information and respect intellectual property rights.
Conflict of Interest: Employees should avoid situations where personal interests could conflict with the interests of the company or its clients.
Respectful Workplace: The company expects employees to treat each other with respect and ensure a harassment-free work environment.
9-Environmental Policy
Purpose
This policy aims to minimize Asal General Trading Co.’s environmental impact by promoting sustainable practices and ensuring compliance with environmental laws and regulations.
Key Elements
Waste Management: The company is committed to reducing waste through recycling, responsible disposal practices, and reducing consumption.
Energy Efficiency: Asal General Trading Co. will adopt energy-efficient practices in its offices, facilities, and equipment, working to reduce carbon emissions.
Sustainable Practices: The company will invest in sustainable technologies and practices and encourage employees to adopt eco-friendly habits.
Compliance: The company will adhere to all local, regional, and international environmental regulations relevant to its operations.
10-Conflict Resolution Policy
Purpose
This policy establishes clear procedures for resolving conflicts within the workplace in a fair, timely, and transparent manner.
Key Elements
Informal Resolution: Employees are encouraged to first attempt to resolve conflicts directly with the involved parties through respectful communication.
Formal Resolution: If informal resolution fails, employees should bring the issue to HR or management, who will mediate and propose solutions.
Investigation: In the case of serious conflicts (e.g., harassment or discrimination), a formal investigation will be conducted to understand the situation and take appropriate actions.
Non-Retaliation: Employees who participate in conflict resolution will not face retaliation or negative consequences for doing so.
